Online product purchases will be shipped within the same day of purchase unless otherwise informed and sent via myHermes for delivery. Special delivery option will be sent via royal mail special delivery service.
MyHermes deliver most parcels within 3-5 working days. If your parcel is being delivered to a remote area such as the Highlands, Islands of Scotland or Isle of Man it may take up to 7 working days.
Our couriers deliver Monday to Friday, 8am – 8pm and Saturdays, 8am – 5pm. We can’t guarantee exact delivery times or dates but understand that waiting in all day isn’t always possible.
We’ll always make three attempts to deliver your parcel and may leave it in a safe place or with a neighbour to ensure that your parcel reaches you. Please make any special delivery instructions in the order notes.
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return any item in its original condition for a refund within 14 working days from delivery. Please call the salon 01772497914 or email email@example.com immediately.
If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.
If you require a refund we will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us in their original condition at our distribution centre within 14 working days of delivery to you or your notifying us of cancellation.
Refunds will only be made against the original credit/debit card used.
If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.
Please Note: We will not provide a full refund if goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Please notify us immediately by calling our Salon 01772497914 or email firstname.lastname@example.org.
To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.
This policy does not affect your rights under law as a consumer, which apply in addition.
Online Booking T&C's
Our fantastic real time online booking system allows you to view our schedule and book appointments, online 24/7. Please note that with all online booking requests, you will receive an email to confirm your booking within 24 hours.
If you do not received a confirmation email after 1 hour during our opening times or have received a rejection email, please call Reception 01772497914 or email email@example.com.
All new colour clients are required to have a skin test before any colour or technical services can be carried out, or if it has been 6 months since a previous technical colour service (Please call or email the salon to arrange).
Colour prices do not include a professional blow dry and appropriate styling services such as Blowdry or Ladies Cut&Blowdry are required to be booked after selecting the colour service first.
Please note we politely request a debit/credit card to secure your appointment. No payment will be taken prior to your appointment.
We politely request at least 24 hour notice of appointment re-arranging or cancellation and reserve the right to issue a cancellation charge of up to 50% for unfulfilled appointments.